RETURN & WARRANTY

At Eridespace.com, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

This Limited Warranty only applies to purchases directly made on our online store “eridespace.com”. Please consult your dealer or retailer about the warranty policy if you buy products from them. 

Our Promise:

1. Simple & efficient: Eridespace.com provides a straightforward warranty that is processed in the most hassle-free way possible
2. 14-Day Money Back: For 14 days after the date of purchase, return your undamaged / Unused Eridespace.com product and receive a refund for ANY REASON.
3. Up to 1 Year warranty: We offer 12 months for the Eridespace.com product and 6 months for the battery, mainboard and motor. We take care of quality-related issues with REPLACEMENT PARTS.
4. Lifetime Technical Support: If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you! 

 

Return Policy

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

If you are unsatisfied with your purchase, Eridespace.com’s return policy allows you to return the product purchased on the Authorization channel within 14 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason.

We accept refunds within 14 days of purchase (proof of purchase required). All returned products must be returned in their original condition and must NOT have been used or opened. Used products will not be accepted!
If you decide to return your product, please contact us immediately at cs@eridespace.com for a return address or return label. 

Eridespace.com is not responsible for the shipping cost of the package returned by the customers themselves.

• Does the return have to include all accessories? Yes
• Does the return require original packaging? Yes
• When do we execute the refund? Upon receipt of the return package (if the customer returns the product to our warehouse)
• When do we execute the replacement? Upon receipt of the return package (if the customer returns the product to our warehouse)
• Refunds for delivery costs
  1. For non-defective products/no longer needed Products, the buyer is responsible for return shipping costs. We will deduct the shipping fee of $70 - $300/pc when we are making a refund.
2. For defective products, Eridespace.com is responsible for return shipping costs. Refund time limit We will not be able to accept the full refund after 14 days. The refund would be 20%-80%, it depends on the actual problem and situation. Shipping fee can not be refunded.

 

• Any returns must be discussed and authorized by our customer service in advance. We will then provide return instructions. After our customer service has authorized your return application.
• After your return request has been confirmed and authorized, we need you to dispatch the package within 1-2 business days and send the tracking number of the package by email.

Return:

• Quality issues： – Accept full refund & partial refund
• Receive wrong goods: – FREE to exchange or full refund
• Damaged or missing accessories: – Free to send corresponding accessories or accept a partial refund
• The package cannot be delivered or is missing: – Accept resend or full refund
• The customer cancels the order before the package is shipped: – Accept a full refund
• About refund difference price:
  1. Partial refund of the difference price within 15 days
  2. Not acceptable(can send free gift) over 15 days
  Note: Eridespace.com has the right to organize any event promotion
• The customer provides the wrong delivery address: – The customer needs to pay an extra $25 to resend.
• The customer refuses to accept the package due to non-quality issues or does not want the package: – We will deduct the shipping fee of $70-$150 when we are making a refund or the customer needs to pay an extra $25 to resend.
• For different time periods:
  1. Within 14 days: We will deduct the delivery shipping fee of $70-150/unit and return shipping fee of $70-150/unit when we are making a refund for non-defective products/no longer needed Products.
  2. 14 -90 days: The refund would be 20%-80%, it depends on the actual problem and situation. The shipping fee can not be refunded.
  3. Over 90 days: Refunds are not acceptable; We can help exchange for a new one and will charge a certain balance depending on the use of the products.

Compensation time-frame

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time frame is as below:

Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days

Note:

1. Express shipping cost is non-refundable.
2. We don't refund after your order has shipped out.

 

Eridespace.com 1-Year Warranty

All Eridespace.com products are covered under our manufacturer's 1-year all-inclusive warranty for the original owner against all manufacturing defects (The warranty period of accessories is separately stipulated).

For most of the parts, it is a 12-month warranty. For some components like the motor and battery, it is a 6-month warranty.

 Batteries

Eridespace.com provides a 6-month prorated warranty for batteries.

1. During 6-Month of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery or motor remains unchanged based on the original purchase date.
2. After the first 6-Month of service – Eridespace.com offers discounts for customers to buy new batteries. Batteries purchased will have a new 6-month warranty based on the purchase date.
3. No cash reimbursement will be made.
4. Batteries can be assessed and found defective directly by Eridespace.com.

This Limited Warranty does not cover

1. Warranty service will be not honored if the damage is caused by humans.
2. Warranty service will be honored if the damage is not caused by humans.

Claims Process

All claims to this warranty must be made through eridespace.com and submitted to cs@eridespace.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at cs@eridespace.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Eridespace.com within 1 year (The accessories are 6 months) of initial purchase.

Eridespace.com will not replace any part without first seeing photos or videos of the damaged product. Customers need to provide us with evidence by email.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact cs@eridespace.com and provide us with photo or video proof.

NOTICE: We will not accept Shipping Damage Claims later than 7 days from receipt of products.

Repair Service

For repair services, Eridespace.com will only provide some free replacement parts or paid replacement parts. 

All accessories will not participate in the replacement or compensation if they cause scratches during transportation.

Limitation of Damages

Except to the extent prohibited by applicable law, Eridespace.com shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Eridespace.com has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.