RETURN & WARRANTY
Eridespace.com Warranty & Return Policy
At Eridespace.com, customer satisfaction is our top priority. Every item is inspected by our Quality Control and Quality Assurance teams prior to shipping, and product quality is fully guaranteed.
Warranty Coverage
This Limited Warranty applies only to purchases made directly through Eridespace.com. If you purchased from a dealer or retailer, please consult them for warranty support.
- Simple & Hassle-Free: We provide a straightforward warranty process with minimal effort required from you.
- 14-Day Returns: Return any unused and undamaged product within 14 days of purchase for a refund—no questions asked.
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Up to 1-Year Warranty:
- Products: 12 months coverage
- Battery, motor, and mainboard: 6 months coverage
- Quality-related issues are handled with replacement parts
- Lifetime Technical Support: Our support team is always here to help. Contact us anytime at cs@eridespace.com
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Order Cancellation & Changes
Before Shipping:
- Cancellation: No fees for orders not yet shipped.
- Address Change: Free of charge before shipment.
- Replacements/Exchanges: If the new order amount is lower than the original, the difference will be charged.
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Return Policy
- Consumer-initiated returns: Customer covers return shipping cost.
- Our error (damaged/incorrect items): We cover return shipping.
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Conditions:
- Must be returned within 14 days of receipt.
- Items must be unused, unopened, and in original packaging.
- All accessories must be included.
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Refunds:
- Non-defective returns: Shipping costs deducted (\$70–\$300/unit).
- Defective products: Full refund, including shipping.
- 14–90 days after delivery: Partial refunds (20%–80%) based on condition.
- Over 90 days: Refunds not accepted; exchange options may be available.
⚠️ Refunds are only issued once the returned package is received and inspected.
⚠️ Express shipping costs are non-refundable.
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Refund Timeline
- PayPal: Up to 48 hours
- Credit Card: 7–14 business days
- Processing time: 3–6 business days after receiving the return
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Warranty Details
- Products: 12 months
- Battery & Motor: 6 months (pro-rated after 6 months with discounted replacement available)
- Exclusions:
- Human-caused damage not covered
- Only manufacturing defects are covered
Claims Process:
- Contact cs@eridespace.com with proof of purchase, photos/videos of the defect, and product details.
- Warranty claims must be submitted within the warranty period.
- We will not ship replacement parts until photos or videos are provided.
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Shipping Damage Claims
- If your item arrives damaged, contact cs@eridespace.com with photo/video proof.
- Claims must be submitted within 7 days of delivery.
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Repair Services
- Free or paid replacement parts may be provided depending on the issue.
- Accessories are excluded from replacement if cosmetic scratches occur during shipping.
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Limitations
Eridespace.com is not liable for incidental, indirect, or consequential damages (such as lost profits or data). Some jurisdictions do not allow such limitations, so certain restrictions may not apply.
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Contact & Return Address
Return Address:
1521 Pomona Road
Corona, CA 92878
(Returns accepted, but refunds not processed at this address)
- Email: cs@eridespace.com
- Hours: Monday–Friday, 9AM–6PM (PST)